PRIVACY POLICY

01Who we are

Obsidian Detailing is a premium mobile auto detailing service serving Montreal, the South Shore, and Laval.

• —Address: 1549 Autoroute 440, Laval, QC
• —Phone: 514-607-1569
• —Email: info@obsidiandetailing.ca

02What information we collect

We only collect what we need to deliver our service and run our business.

• —Name, phone number, and email when you book or submit a form
• —Vehicle details: make, model, year, license plate
• —Service address (for mobile detailing visits)
• —Payment information — processed by Stripe; we never see or store card numbers
• —Photos of your vehicle taken during service for our records and quality control
• —Information from Meta Lead Forms when you click our ads: name, phone, email, vehicle info
• —Website analytics via Google Analytics and Meta Pixel (cookies, IP address, browsing behaviour)

03How we use your information

• —To schedule and complete your detailing service
• —To send booking confirmations, reminders, and follow-up emails
• —To process payments
• —To send occasional promotional offers — you can opt out anytime
• —To improve our services and website
• —To run targeted ads on Meta and Google so we can reach customers similar to you

04Who we share information with

We rely on a small number of service providers to run the business:

• —Supabase — database hosting
• —Resend — email delivery
• —Stripe — payment processing
• —Vercel — website hosting
• —Meta and Google — advertising and analytics
• —We do not sell your personal information to anyone
• —We may share information if required by law or to protect our legal rights

05Your rights under Quebec's Law 25

Under Quebec's Law 25 (the provincial law that protects personal information), you have the following rights:

• —Right to access the personal information we hold about you
• —Right to request correction of inaccurate information
• —Right to request deletion (with some exceptions for legal or tax records)
• —Right to withdraw consent for marketing communications anytime
• —Right to know about any automated decision-making that affects you

06Cookies and tracking

• —We use cookies for website analytics and ad targeting
• —You can disable cookies in your browser settings at any time
• —We respect "Do Not Track" browser signals

07How long we keep your information

• —Booking records: 7 years (required for tax compliance)
• —Marketing email lists: until you unsubscribe
• —Vehicle service photos: 2 years
• —Ad form leads: 1 year if no booking results

08How we protect your information

• —All data is encrypted in transit using HTTPS
• —Stored on Supabase with encryption at rest
• —Access is restricted to authorized personnel only
• —We perform regular security reviews

09Contact us about privacy

For privacy questions or to exercise any of your rights, contact us:

• —Email: info@obsidiandetailing.ca
• —Address: 1549 Autoroute 440, Laval, QC
• —Phone: 514-607-1569
• —We respond within 30 days of receiving a privacy request

10Updates to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent change.